CCaaS Senior Consultant (Cloud Contact Center)– Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A CCaaS Senior Consultant who wants to work in a collaborative environment? As an experienced CCaaS Senior Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico, (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Integral Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you’ll do/Responsibilities





As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of client facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions
Design, build, integrate and deploy cloud contact center capabilities across voice and digital channels.
Responsible for IVR/call flow development, routing strategy implementation, API-based integrations, and DevOps enablement to support migrations from legacy/on-prem platforms and modernization of existing CCaaS environments.
Combine strong engineering skills with consulting fundamentals: requirements discovery, solution design, iterative delivery, testing, cutover, and production support.

The Team

Our Deloitte Customer team empowers organizations to build deeper relatio

📌 CCaaS Senior Consultant (México)
🏢 Deloitte
📍 México