About the team

People Services is the engine behind how Walmart takes care of its associates at scale. We own the end-to-end experience associates have when they need help — from a benefits question to a case that needs a human touch — and we're on a clear mission: shrink the transactional load on People Partners and associates so time gets spent on what actually matters, not paperwork and repetitive tickets.

Our team sits inside the People Support Tech (PST) ecosystem, where case management, the Unified Help Center, and an expanding bench of AI agents work together to resolve associate needs faster and with less friction. We're actively scaling programs like the Enterprise Contact Reduction & Automation Program and the Workforce Intelligence AI roadmap — pairing deterministic automation with conversational and non-conversational AI to hit real, measurable outcomes (containment rate, first-contact resolution, average handle time, automation adoption).

People Services operates globally, with hubs spanning the US, Canada,



and India — each bringing distinct strengths in process design, automation delivery, and scaled operations. This role is where those strengths get connected.

About the role

As the People Services Transformation Lead, you are charged with putting your foot on the gas for our transformation agenda. You won't be managing people — you'll be managing momentum: identifying where the pace of automation and digitization can accelerate, closing capability gaps by importing what's working in other markets, and making sure good ideas don't die in a backlog somewhere.

This role is built for someone who is equally comfortable running a structured project plan and going hands-on with a new AI tool to see what it can actually do. You'll act as a connective thread between our US, Canada, and India teams — spotting best practices in one location and translating them into action in another.

What you will do

· Accelerate the transformation roadmap: Drive priori

📌 People Services Transformation Lead (Ciudad de México)
🏢 Walmart
📍 Ciudad de México