We are seeking a highly analytical, strategic, and results-oriented Business Operations Manager to lead and optimize the end-to-end online vehicle purchasing and financing conversion funnel in Mexico.

Responsabilities:

Analyze and optimize the complete online car buying funnel, including lead generation, customer contact, pre-approval submission, credit approval, dealer visits, and final vehicle purchase.
Identify customer drop-off points using data analysis and operational observations, proposing and executing practical solutions to boost conversion rates.
Partner with the commercial team to optimize lead follow-up workflows, customer segmentation, sales scripts, and conversion strategies.
Collect operational feedback from customers, sales teams, dealers, OEMs, and financial partners to turn insights into business process and UX enhancements.
Align internal teams and external stakeholders/partners to guarantee the seamless delivery of local projects.
Collaborate with Product and Tech teams to continuously improve internal platforms, AI capabilities, CRM workflows,



and operational tools based on operational feedback.
Track key business indicators and deliver periodic operational analyses with actionable recommendations for business growth.

Requirements:

Education: Bachelor’s degree completed.
Experience: Minimum 3+ years of experience in Business Operations, Commercial Operations, Sales Operations, Product Operations, or Project Management.
Industry Background: Experience in Tech, E-commerce, Marketplace, Fintech, SaaS, or the Automotive industry (with a strong plus in automotive financing).
Professional working proficiency in English.
Mandarin Chinese is considered a strong plus.
Analytical skills
Strategic thinking
Results-oriented mindset

What we offer:

Competitive Salary
Mayor benefits.

We’d love to meet you and have you join our community We do not discriminate on any grounds protected by law. We value diversity and firmly believe that an environment fre

📌 Business Operations Manager – Automotive (Ciudad de México)
🏢 MStar
📍 Ciudad de México