Quality Specialist (QPC) V – Customer Quality

Location: Amexhe, Guanajuato, Mexico

Role Objective

To ensure product quality from the customer perspective by managing claims, coordinating corrective and preventive actions, and ensuring compliance with customer requirements and deliverables.

Key Responsibilities

Customer Quality Management
- Manage and follow up on customer complaints.
- Coordinate containment actions in response to quality deviations.
- Support and track engineering changes related to customers.
- Act as the main point of contact for customers regarding quality topics.

Problem Solving
- Lead root cause analysis using 8D methodology.
- Define, implement, and follow up on corrective and preventive actions.
- Validate the effectiveness of implemented actions.
- Communicate results and recognize team achievements.

Core Tools & Quality Processes
- Apply quality tools such as APQP, Core Tools, and PPAP.
- Prepare and manage customer deliverables, including:
- FMEA (Failure Mode and Effects Analysis)
- Flowcharts
- Control Plans
- Measurement System Analysis (MSA)




- Dimensional results
- Product Validation (PV)
- PSW (Part Submission Warrant)

Data Management & KPIs
- Upload and manage required information in customer portals.
- Monitor and improve key performance indicators (KPIs).
- Drive continuous quality performance improvement.

Collaboration & Teamwork
- Work closely with multidisciplinary internal teams.
- Coordinate cross-functional activities to ensure goal achievement.
- Promote a customer-focused and continuous improvement culture.

Qualifications
- Education: Bachelor’s degree in Engineering or equivalent experience.
- Experience: 2–3 years in Customer Quality, preferably in automotive.
- Language: Upper-Intermediate to Advanced English.

Musts
- Experience in Customer Quality within the automotive industry.
- Strong knowledge of APQP, Core Tools, and PPAP.
- Experience with customer portals (e.g., Nexteer or similar).
- Knowledge of 8D

📌 Quality Specialist (Guanajuato)
🏢 Hella Automotive Mexico S. A. De C. V.
📍 Guanajuato