This position serves as the primary business contact for the customer and, along with the Account Manager, is responsible for the customer’s satisfaction. The customer service representative is expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping. This position acts as a liaison between the customer, sales, production planning and manufacturing.

DUTIES AND RESPONSIBILITIES
- Receive and process customer purchase orders. Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
- Work closely with the production and planning teams to ensure that customer orders are moving through the system as needed and that customer requirements/ship dates are met (SIOP).
- Process change orders, trial orders, remake orders and rework orders to comply with customer needs.
- Inform Account Manager of any significant changes or issues with a customer account or specific orders.
- Ensure that all purchase orders have accurate pricing and if not,



collaborate with Product Management/Account Manager to resolve any discrepancies, processing only those POs that have correct pricing.
- Track and manage customer orders and inventories until such time that shipment is made.
- Develop and manage customer specific forecasts, inventory models and stocking programs to insure that we can provide product to meet the customer requirements. Maintain and manage any finished goods safety stock requirements through the forecast and sales orders.
- Process and execute shipments.
- Create and distribute all documentation for domestic and export shipments as needed.
- Create and distribute all invoices, ensuring the accuracy of quantities and pricing before updating. Create and distribute credit notes as needed.
- Initiate the creation of a new part numbers, entering product specifications as supplied by the customer and forward to manufacturing for production.
- Assist the

📌 Customer Service Representative (Mexicali)
🏢 TekniPlex
📍 Mexicali