Job Description

About the role:

The HRGeneralistplays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.

This role combines end-to-end HR operations execution, processknowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.

Working withinaclusteredHRmodelsupportingboth assigned areas and broader team demand, theHR Generalistsupports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.

The role partners closely withother stakeholders inHRto ensureaccurate,timely, and seamless service delivery, whileleveragingdigital HR tools, automation, and AI-enabled content to continuously improve how work gets done.

HR Operations & Employee Lifecycle Management
- Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination
- Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions,



improving efficiency and employee experience
- Resolve Tier 2 employeeand managerqueries across multiple channels (Calls,VideoService Now, HR portal, email, etc.)
- Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness
- Governand generateHR documentation,leveragingstandardized templates andfurther theAI-enabled document creation capabilities in the future to improve speed,accuracyand employee experience.
- Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance,toneand alignment with policy.
- Applyglobal HR standardsconsistentlyacrosslifecycle activities, ensuringgovernance,complianceand local regulatory alignment.
- Enable and guide people leaders to navigate core HR processes using standardized guidance, self-servicechannelsand AI-enabled support, ensuring alignment with general standards while applyingappropriate judgementfor c

📌 HR Generalist (Santa Fe)
🏢 Takeda
📍 Santa Fe