- Enter and maintain customer orders accurately in the ERP system.
- Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
- Monitor order blocks, missing information, and routine pricing issues and elevate when needed.
- Customer Support
- Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
- Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
- Support onboarding of new customer accounts by following defined procedures.
- Process & Policy Compliance
- Ensure adherence to general OM processes, quality requirements, and customer‑specific guidelines.
- Maintain accurate documentation to support internal controls and audits.
- Cross‑Functional Collaboration
- Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow.
- Escalate non‑standard cases to Senior CSR or the team manager as appropriate.
- KPI & Reporting Support
- Update daily trackers, backlog reports, or customer performance metrics as assigned.




- Support exception monitoring and help validate data accuracy.
- Provide feedback on process gaps, recurring issues, or customer concerns.
- Participate in training, team meetings, and roll‑outs of new SOPs or systems.
- Enter and maintain customer orders accurately in the ERP system.
- Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
- Monitor order blocks, missing information, and routine pricing issues and elevate when needed.
- Customer Support
- Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
- Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
- Support onboarding of new customer accounts by following defined procedures.
- Process & Policy Compliance
- Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines.

📌 Customer Service Representative (Guerrero)
🏢 Nxp Semiconductors
📍 Guerrero