Introduction: A Career at HARMAN Automotive

We’re a general, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About The Role

The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.

Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.

Flawless launch responsibility overall quality performance of the product we deliver to our customers.

What You Will Do
- Responsible for field containment and rework activities at customer locations, such as product diagnostic tests,



assembly line investigations and assembly plant yard-hold management.
- Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
- Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups.
- Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
- Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
- Ensure information flow related to customer returns to appropriately address design (hardware and software), manufact

📌 Manufacturing Quality (Ciudad Juárez)
🏢 Harman International
📍 Ciudad Juárez