Responsibilities
- Monitoring ServiceNow incident queues for your assigned functional areas
- Performing initial evaluation and triage of support tickets
- Communicating directly with impacted users to understand reported issues
- Analyzing issues and determining the appropriate path to resolution
- Performing SAP configuration changes as needed to resolve break/fix issues
- Coordinating with technical teams when development or cross-functional support is required
- Working with business users to validate solutions and capture test evidence
- Documenting analysis, actions taken, and resolution details in accordance with support processes

Qualifications
- BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
- 5 to 8 years of experience in an SAP-related IT role
- Exposure to S/4HANA and ECC is preferred
- Experience with NACE output determination, BRF+ and PPF
- Experience with ALE / IDOC inbound and outbound integration
- Experience with modern event-based, SAP API integration is preferred




- Hands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modules
- Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
- Excellent written and verbal communication skills in English
- Strong knowledge of SAP logistics processes and concepts, including delivery creation, route determination, shipping point determination, batch management, directed picking, directed putaway, shipment creation, shipment cost documents, freight orders, freight settlement and post goods issue
- Strong knowledge of SAP configuration nodes related to warehousing, logistics and transportation management process areas
- Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments
- Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems
- Strong analytical

📌 SAP S/4HANA Logistics (Monterrey)
🏢 Endava
📍 Monterrey