Forvia, a sustainable mobility technology leader. New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting‑edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be. If you’re ambitious, driven and team‑spirited, this is your opportunity to build a career as a Customer Relationship Engineer in Silao, Gto.
Your Mission, Roles and Responsibilities
Overall responsibilities and duties
The Customer Relationship Engineer is responsible for developing customer satisfaction by relying on a controlled production process. Through teamwork, continuous improvement and the Faurecia Excellence System (FES) and Culture Being Faurecia, besides promoting the quality culture.
The Main Missions Of The Role Are To
- Be the main representative of the plant to the customer
- Ensure the accomplishment of requirements for IATF 16949, ISO 14001 systems
- Organize and participate in all technical meetings with the customer (solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed
- Responsible to monitor and maintain customer portals ensuring all requirements are updated as necessary (e.g., IATF Certificate, CQI‑15, APQP, PPAP Dates)
- Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
- Define and enforce the scale of demerit products coherent with the customer's specifications
- Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality (incident analysis, action plan,…)
- Validate the packaging range and accept the packaging range
- Manage Warranty Claims and ensure Customer is protected a