Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage has built its successful integral Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company
Why this role matters?
As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.
What you will do?
- Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
What you must have
- Bachelor's Degree in Computer Science, or equivalent field
- 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
- Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
- Experience supporting or integrating APIs and/or SDKs
Preferred qualifications
- Troubleshooting Applications: e.g. Kibana (Elastic Search)
- Knowledge or experience working with KCS (Knowledge Centered Support)
Benefits
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time
📌 Technical Support Engineer (Ciudad de México)
🏢 Vonage
📍 Ciudad de México
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