The Senior Panel Relations Coordinator I is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.
This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.
Job Responsibilities & Home Office Requirements
- Recruit households for Nielsen ratings panels via phone
- Conduct interviews, gather data, and schedule installations
- Meet performance targets and quality standards
- Resolve objections and build rapport with households
Qualifications
- Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.
- Strong Communication & Interpersonal Skills:
Excellent negotiation and customer service skills are required, with sales experience a plus.
- Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
- High school diploma or equivalent work experience.
Additional Information
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.