Clinical Ops Specialist - Future Roles (MEX)

Job Responsibilities
- Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. Responds to customer support inquiries in a timely manner. Develops knowledge based on previous inquiries and information shared by business or system experts.
- Participates and/or supports new projects as required for clinical system or clinical reporting, including understanding requirements, process considerations, collaborating on solutions, supporting testing and validation, and analyzing findings with retesting.
- Run and disseminate routine reports, update based on business feedback or enhancement requests, and provide review of changes and update data accordingly.
- Reviews and responds to requests for ad hoc metrics or reporting requests.
- May develop dashboards or customized queries in support of specific reporting requests, partnering with senior team members as needed.
- Deliver prompt and efficient user support,



investigating and resolving reported data discrepancies and issues. Collaborate with higher support tiers or senior team members to address complex technical or data‑related issues as required.
- Active involvement in training efforts for internal and external customers, developing and maintaining training materials to ensure user understanding and proficiency.
- Responds to Service Desk tickets routed to the department system queues, consistently keeping users and support tickets updated with troubleshooting details and ongoing research progress until resolution.
- Attends meetings as required, prepares necessary updates, completes assigned action items, and follows up with appropriate management and/or stakeholders.
- Uses effective customer‑oriented communication skills to respond within agreed upon timeframes, utilizing the most appropriate method based on urgency and type of information needed.
- Identifies issues for escalation and

📌 Clinical Ops Specialist (Ciudad de México)
🏢 Syneos Health
📍 Ciudad de México