The Stellantis Customer Experience Organization is seeking a highly motivated Lead Warranty & Reliability Specialist to join the Quality team at the Stellantis Toluca Parts Distribution Center in Toluca, Mexico.

The Lead Warranty & Reliability Specialist is responsible for leading a team of Warranty Specialists, Technicians, and Logistics personnel while overseeing the daily operations of the Mexico Quality Engineering Center (QEC). This role plays a critical part in achieving Stellantis Corporate Quality objectives through the analysis of warranty-returned material, identification of emerging field issues, and implementation of corrective actions to improve product quality and customer satisfaction.

The successful candidate will lead efforts to identify failure modes and effects through warranty data and returned material analysis, manage part return retention parameters, and support Warranty Recovery initiatives. This position requires a strong leader capable of developing standardized quality processes, driving Key Performance Indicators (KPIs),



and collaborating across multiple business functions to deliver measurable results.

The adecuado candidate is a proactive problem solver with proven leadership experience, exceptional analytical capabilities, and the ability to influence and drive improvements across engineering, manufacturing, quality, and service organizations. This individual must demonstrate high integrity, strong business acumen, and a commitment to continuous improvement and operational excellence.

Key Responsibilities
- Lead and manage the daily activities of Warranty Specialists, Technicians, and Logistics personnel supporting Mexico QEC operations.
- Oversee all part return material activities to ensure returned components are effectively utilized to support Corporate Quality initiatives and Warranty Recovery efforts.
- Analyze warranty-returned material and field data to identify emerging quality concerns, failure modes, and reliability trends.

📌 Mexico QEC Quality Parts Return Lead (Toluca de Lerdo)
🏢 Stellantis
📍 Toluca de Lerdo