Associate Manager - Shared Services at Uber Freight
About the role In this position, you will lead a dedicated team responsible for creating and implementing standardized workflows that align with freight transportation objectives. Your role will involve overseeing the daily operations of the team, managing operational costs, and ensuring effective communication with customers. You will also engage with stakeholders across various cultures, particularly in the United States and Canada, to foster collaboration and achieve shared goals.
Key facts
- Location: Monterrey, NL 64640, Mexico
- Engagement: Full-time, On-site
- Job Level: M1
- Req #: 2927
What you'll do
- Oversee and manage the daily activities and performance metrics of your team to ensure operational efficiency.
- Allocate workloads and develop staff schedules that align with business needs and objectives.
- Dedicate approximately 30% of your time to hands-on production tasks, ensuring you remain connected to the team's daily operations.
- Monitor both individual and team progress against established daily goals,
providing guidance and support as needed.
- Design, implement, and refine operational processes to enhance workflow and productivity.
- Identify opportunities for improvement and propose innovative solutions to boost efficiency and service quality.
- Generate and distribute performance reports to both internal teams and external stakeholders, ensuring transparency and accountability.
- Support the professional development of team members through coaching, mentoring, and training initiatives.
- Promote a team culture that reflects the core values of the company, encouraging collaboration and mutual respect.
- Establish and nurture collaborative relationships across various departments within the organization to facilitate effective communication and teamwork.
Requirements
- Fluency in English, with advanced skills in both written and verbal communication.
- A minimum of 3 years of experience in th