Team Lead, IT Support (Blue Yonder, WMS / Contract Logistics)

Location: Mexico City, Ciudad de Mexico, MX, 03104

Employment Type: Full Time

Publication Date: 20 Jul 2026

The Team Lead, IT Support is responsible for leading the WMS Support team to ensure the stability, performance, and continuous improvement of DSV's Blue Yonder WMS platform. This role oversees L2/L3 support operations, acts as the primary escalation point for critical incidents, drives integral support standards, and collaborates with cross-functional teams to deliver reliable, high-quality warehouse technology solutions while fostering continuous improvement and operational excellence.

Tasks & Responsibilities
- Lead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team, ensuring high-quality service delivery and adherence to SLAs.
- Serve as the primary escalation point for complex incidents, driving timely resolution and root cause analysis.
- Coordinate system upgrades, releases, deployments, go-live activities, cutovers, and hypercare support while minimizing operational disruption.




- Ensure compliance with IT governance, ITIL processes, change management, security standards, and documentation best practices.
- Monitor system performance and identify opportunities for process optimization, automation, and continuous improvement.
- Collaborate with Product Management, Solution Architecture, Operations, EDI, Automation, Infrastructure, Integration, and TMS teams to ensure end-to-end operational stability.
- Evaluate new Blue Yonder WMS capabilities and contribute to the development of standardized, reusable solutions and best practices.
- Maintain knowledge bases, support documentation, and operational procedures while ensuring audit readiness.
- Communicate operational performance, major incidents, risks, and improvement initiatives to stakeholders and senior leadership.
- Coach and mentor team members, promoting knowledge sharing, technical growth, accountability, and a culture

📌 Team Lead, IT Support (Ciudad de México)
🏢 Dsv Air & Sea
📍 Ciudad de México