Req ID: 377478
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Software Development Advisor to join our team in Ciudad de Mexico, Ciudad de México (MX-CMX), Mexico (MX).
Technical Support Engineer – Azure AI Foundry
Job Summary
We are seeking a highly motivated Technical Support Engineer – Azure AI Foundry to support and operate AI-driven solutions built on Microsoft Azure. This role focuses on operational support, implementation, and continuous improvement, rather than designing solutions from scratch. The adecuado candidate will provide advanced technical support, assist customers in implementing and maintaining AI architectures, and troubleshoot complex issues across Azure AI services. The candidate must demonstrate strong resilience, ownership, and communication skills in dynamic support environments.
Key Responsibilities
- Provide technical support for Azure AI Foundry environments and solutions.




- Troubleshoot and resolve issues related to:
- Azure AI Foundry services (Cognitive Services, Azure OpenAI, etc.)
- Azure Machine Learning environments and pipelines
- RAG (Retrieval‑Augmented Generation) architectures and AI agents
- Azure AI Search and Azure Document Intelligence
- Data pipelines, integrations, and model inference workflows
- Support deployment, configuration, and maintenance of AI solutions in Azure.
- Analyze logs, metrics, and telemetry to identify root causes and recommend solutions.
- Collaborate with Engineering, Product, and Cloud Operations teams on escalations.
- Assist customers with implementation of reference architectures and best practices.
- Manage support incidents following SLA commitments.
- Document troubleshooting steps, runbooks, and knowledge base articles.
- Contribute to continuous improvement by identifying recurring issues.
- Support CI/CD pipelines an

📌 Software Development Advisor (Xico)
🏢 Ntt Data Services
📍 Xico