The Infrastructure Senior Supervisor is an intermediate level responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

Responsibilities:

Lead, evaluate, provide resources and drive a team towards goals
Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Recommend new work procedures and process improvements
Ensure adherence to control / risk standards and processes
Evaluate risk issues and mitigate negative outcomes through prevention, detection and correction
Utilize knowledge of procedures and concepts within Technology Infrastructure
Apply basic knowledge of Technology Infrastructure and precedent to resolve problems
Ensure the quality of tasks executed by self and others on team and delivery of end results




Act as backup to Infrastructure Manager
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

2-5 years of experience in a Technology Infrastructure role (application hosting and/or end user services) with people management experience
Ability to communicate technical concepts to a non-technical audience
Experience in a Financial Services or large complex and/or integral environment preferred
Ability to

📌 BANAMEX - Líder de infraestructura - Officer (Monterrey)
🏢 Banamex
📍 Monterrey