Enhanced Operations Services Technical Expert

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of general commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you will do
- EOS Technical Expert (ETE) is responsible for technical preparation for complex critical activities for the customers, works closely with the SDS in terms of planning of customer specific maintenance plan
- ETE is responsible for proactive safeguarding of service requests for EOS customers
- Posses a comprehensive understanding of the customer’s business , goals, and challenges to offer innovative solutions and recommendations.




- Serve as a technical point for all the technical planning and preparations for the EOS customer landscape.
- ETE acts as the primary contact with the EOS Service Delivery specialists for the services using DMM and CSMP
- Solid hand‑on experience with SAP technologies like SAP Netweaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, Open Text, etc
- Sound knowledge of Hyperscales, networks, and virtual technologies and Products (SAP certification preferred)
- Proven ability to manage operational tasks, handle customer escalations and drive process improvements.
- Ability to thrive in a high pressure environment and consistently add value to customer and the organization.
- Extensive experience in collaboration with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
- Collaborate with Product Development and support for roadmap, feature and bug fixes.
- Proficient in analytical and solution oriented thi

📌 Enhanced Operations Services Technical Expert (San Pedro Garza García)
🏢 Sap
📍 San Pedro Garza García