The Senior HRIS Analyst supports our global Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives.

In this role, the Senior HRIS Analyst also serves as the primary functional subject matter expert (SME) and HRIS team advocate within the ServiceNow HR Service Delivery (HRSD) ecosystem. Working closely with the ServiceNow product owner, this individual works within the HRIS team to identify and communicate business needs and contribute to the functional roadmap for HRSD enhancements. This individual also owns user acceptance testing (UAT) for all net new and modified HRIS workflows. This person also monitors and supports the ADP Vantage-to-ServiceNow integration, partnering with IT integration teams to ensure HR data flows accurately into ServiceNow to support general HR workflows.





Beyond day-to-day system support, this role takes an active continuous improvement stance — regularly assessing how the HRIS team uses ServiceNow, identifying opportunities to enhance workflows and processes, and leveraging ServiceNow reporting, Excel, and AI-assisted analytics to surface ticket trends, bottlenecks, and actionable insights for the broader HRIS team.

Responsibilities
- Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
- Serve as a subject matter expert and owner of at least one HCM system
- Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps
- Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
- Participate in system implementations, upgrades, and testing
- Serve as an adv

📌 Senior HRIS Analyst (San Pedro Tlaquepaque)
🏢 World Wide Technology
📍 San Pedro Tlaquepaque