Customer Service RepApplyremote type: Hybridlocations: Chihuahuatime type: Full timeposted on: Posted Todayjob requisition id: R49188Xylem is a Fortune 500 integral water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Job Summary: The Customer Service Representative (CSR) is the primary point of contact for customers, handling inquiries, complaints, and providing information about products and services. They manage incoming calls, generate sales leads, and identify and assess customer needs to achieve satisfaction. CSRs are responsible for maintaining customer records, processing orders, and resolving issues promptly and efficiently. This role requires excellent communication skills, problem-solving abilities,



and a customer oriented approach to ensure a high level of customer satisfaction. Responsibilities: • Providing excellent customer service to clients • Addressing and resolving customer inquiries and concerns • Building and maintaining strong relationships with customers • Assisting customers with product or service information • Processing orders, returns, and exchanges • Documenting and updating customer records • Collaborating with other departments to ensure customer satisfaction • Identifying and escalating complex customer issues to appropriate teams • Conducting customer satisfaction surveys and reporting feedback to management • Staying updated on company policies, products, and services • Continuously improving customer service processes and procedures Communication: • Communicating with customers via various channels such as phone, email, and chat • Listening actively to

📌 Customer Service Rep (Chihuahua)
🏢 Ysi
📍 Chihuahua