Senior Director, Agentic Managed Services

Who You’ll Work With

Slalom’s Agentic Managed Services (AMS) team is an innovative team pushing the bounds of what is next at Slalom. AMS is Slalom’s managed services business for creating and operating AI agents in production as a governed, measurable service, with renewable contracts, repeatable delivery, and verified client outcomes.

As Senior Director, Managed Services, you are the operational leader of the AMS Latin America (LATAM) delivery team. You will build, hire, and run the team responsible for executing day‑to‑day managed services delivery across active client engagements. You own the people, the profitability, and the delivery quality of this team, reporting directly to Managing Director, Managed Services, who sets strategy and is accountable for the overall success.

You will enjoy this role if you are energized by building high‑performing delivery teams from the ground up, you know what excellent managed services operations look like, and you are ready to own execution, not just contribute to it. You thrive in fast‑moving,



high‑accountability environments, take personal ownership of Service Level Agreements (SLAs), and know how to develop talent into career‑defining professionals. You want to be part of the cutting edge of managed services with AI agents, rethinking how traditional managed services are delivered from a LATAM delivery hub.

What You’ll Do

Team Build‑Out & Staffing

Recruit, hire, and develop the LATAM managed services delivery team that staffs and supports active client engagements globally, with a focus on North America.

Design and maintain the team structure: roles, spans, coverage tiers, and scheduling that enables the LATAM team to operate reliably across client time zones.

Build and lead a team sized for agent‑first operations, this is a lean, high‑judgment workforce designed to supervise agents, manage exceptions, and drive continuous improvement at scale, not a traditional headcoun

📌 Senior Director, Agentic Managed Services (México)
🏢 Slalom Build
📍 México