About E80 Group
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser‑guided vehicles, robotic stretch wrappers and labelers, and automated high‑density warehouses. The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping. With 14 branches worldwide, the Group believes in core values Ethics, Courage, Humility, and Safety, forming the foundation of its corporate culture and maintaining a close connection with customers, people, and local communities.
Position Summary
The Service & Project Coordinator helps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects.



This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.
Duties & Responsibilities
- Customer Relationship & Ticket Management
- Manage service tickets as assigned, ensuring timely response and resolution.
- Maintain a productive relationship with the customer.
- Address customer concerns and aim for first‑contact resolution when possible.
- Collect feedback to identify opportunities for product or service improvement.
- Keep Customer Service Leadership updated on activity status, including:
- Open ticket progress.
- Items requiring additional technical or commercial support.
- Escalated complex issues.
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📌 Service & Project Coordinator (San Pedro Garza García)
🏢 E80 Group
📍 San Pedro Garza García