Ready to gain real-world IT experience and build your technical skills? We're offering an opportunity in IT Services and Solutions where you'll support technology operations, learn from seasoned professionals, and contribute to meaningful projects. This is your chance to launch your IT career with hands-on learning.

What will you do?

Monitor Application Issues.
Provide guidance to Internal and External users with processes through the different channels.
Monitor the different contact channels.
Resolve application issues.
Solve Incidents and Service requests on a daily basis.
Create reports and dashboard for users and support team.
Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles
Achieve the defined goals defined in the KPIs, team & company goals.
Perform Non-Regression Testing for the New releases of the applications.
Attend team activities, meetings, KT, etc.

What qualifications will make you successful?

Bachelor’s degree in IT, Computer Science, Software Engineering or related experience,



graduating in July 2027 or later.
English – Advanced.
Software customer experience is desirable
Experience with ERP, CRM, ECM is a plus
Experience with Salesforce Reports and Dashboards is a plus
Excellent communication and articulation skills with ability to work effectively in distributed teams.
Exhibit excellent problem-solving skills, interpersonal and organizational communication skills, and proficiency of software platforms.
Adaptability to process changes.
Experience with Microsoft Excel is a plus.
Graduation Date: July 2027 or later
Advanced English - MUST
Availability to work in a hybrid schedule from 12:00 p.m. to 6:00 p.m.
Location: Mty Hub (Punto Valle: Rio Missouri 555 St. Del Valle, 66220)

What's in it for me?

Practical, hands-on experience supporting real IT operations and technology solutions
Mentorship and guidance from experienced IT professionals committed to your growth
Exposure to a variety

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