Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the Role
We're looking for a Sr. User Analyst / Web Analyst to help create intuitive digital experiences for our Specialty Insurance business. You'll partner with business stakeholders, end users, and technical teams to gather requirements, improve user journeys, and deliver user-centered digital solutions.
What You'll Do
Gather and analyze business and user requirements.
Map processes, workflows, and user journeys.
Translate business needs into functional requirements and UX recommendations.
Create wireframes and support solution design.
Collaborate with development teams throughout the SDLC.




Support testing, implementation, and user training.
Develop documentation and provide guidance to stakeholders.
Identify opportunities to improve digital experiences and business processes.
Requirements
4+ years of experience in Business Analysis, User Analysis, Web Analysis, UX, or related fields.
Experience gathering requirements and documenting business processes.
Knowledge of UX principles and wireframing tools.
Advanced English proficiency.
Bachelor's degree, high school diploma or equivalent required.
Strong communication and stakeholder management skills.
Proficiency with Microsoft Office Suite.
Preferred
Insurance industry knowledge.
Experience with testing, user training, and system implementation.
Familiarity with system monitoring tools.
Competitive compensation and benefits package:
Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and t

📌 Sr User Analyst (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México