Contact Center Genesys Cloud Lead
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Your Role
We are seeking an experienced NICE CXone Development Lead who can provide hands-on technical leadership, solution design, and delivery ownership on the NICE CXone platform. The role requires deep expertise in CXone configuration, IVR/Studio development, WFM/WEM, integrations, and AI-enabled CX features, along with the ability to mentor teams and drive best practices across complex contact center implementations.

Own technical architecture, detailed design, and development on the NICE CXone platform -
Act as hands-on SME and technical lead, contributing directly to configuration, scripting, and solution build




Design and deliver end-to-end CXone solutions including: - IVR / Studio call flows , Omnichannel workflows, CRM-embedded agent experiences
Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security
Work closely with business, architects, and delivery teams to understand requirements and design target-state solutions
Lead integration design and implementation, including CRM screen pops and REST-based integrations - Conduct code/configuration reviews to ensure quality, maintainability, and security.

Your Profile

8+ years of experience in CCaaS platforms, with strong focus on NICE CXone
5+ years of hands-on experience with: - NICE IVR / Studio scripting, WFM / WEM, Reports and dashboards, JavaScript / scripting within CXone
Experience with CRM-embedded CXone agent, screen pop, and customer journey integration
2+ years of hands-on experience with REST/API-based CRM inte

📌 CC Genesys Cloud Lead (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes