Job Summary
Are you ready to take your skills to the next level and make a real impact?
IFF is a integral leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in Tlalnepantla, Mexico (hybrid role). Be part of a customer-focused, proactive and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You'll Make a Difference
- Manage the full Order-to-Cash cycle, including order entry, confirmation, tracking and closure in SAP.
- Serve as the primary point of contact for assigned customers and strategic LATAM accounts.
- Monitor open orders and proactively manage supply and delivery risks to ensure customer satisfaction.
- Coordinate with Sales, Planning, Production, Quality, Logistics and Finance teams to ensure on-time delivery.




- Analyze demand changes and align forecast updates with global planning teams.
- Manage pricing updates, quotations and regional price list maintenance.
- Investigate and resolve customer complaints, billing disputes and service-related issues.
- Maintain customer, material and commercial master data while ensuring data accuracy.
- Drive continuous improvement initiatives focused on service excellence, operational efficiency and risk mitigation.

What Makes You the Right Fit
- Bachelor's degree completed.
- Experience in Customer Service within manufacturing, industrial, chemical, FMCG or supply chain environments.
- Strong SAP knowledge, preferably in Order Management and Customer Service processes.
- Solid understanding of Order-to-Cash, logistics and supply chain operations.
- Advanced English proficiency, both written and spoken.
- Experience managing high-volume operations and customized customer requirements

📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz