Overview
The Solution Consultant Manager acts as the strategic bridge between complex client business challenges and the company's integrated portfolio of BPO, Contact Center and different As a Service solution. Reporting to the VP of Sales and Transformation, this leadership role is responsible for leading the pre-sales engineering team to design, architect, and present high-impact value propositions. The Manager ensures that every technical and operational proposal is not just feasible.
Key Responsibilities and Accountabilities
· Is responsible of the Strategic Solution Design, leading technical deep-dive discovery sessions with C-level stakeholders to uncover latent pain points in their CX and operational workflows.
· Create the Value Engineering, translating complex requirements that integrate SaaS platforms (AI, Omni-channel, Analytics) with BPO/Contact Center operational capabilities and structures (agents, staffing, training, quality) to provide a "turnkey" and tangible business outcomes into solution (e.g., reducing AHT, increasing CSAT, or optimizing OpEx).




· Develop and implement a methodology to quantify the Business Value (ROI, TCO, NPV) of the proposed solution, ensuring the pitch moves from "features" to "financial outcomes."
· Conduct high-level "Whiteboarding" sessions with client stakeholders to map their current state vs. future state, identifying gaps in technology and human performance.
· Prepare, oversee and lead the technical response for major RFPs, ensuring that all security, compliance solutions and functional requirements are met with innovative approaches.
· Close collaboration with General Sales Force to ensure alignment and partnership, acting as the primary technical advisor, helping to qualify leads and opportunities and define the "win strategy" for high-value accounts.
· Deliver compelling demonstrations and executive presentations to C-Suite or decision-making prospects, translating technical jargon into strategic business language.

📌 Solution Consultant Manager (Ciudad de México)
🏢 Confidential
📍 Ciudad de México