Xenon7 is looking for a Fractional Voice AI & Conversational Automation Architect to design, deploy and advise on production-grade voice AI agents inside enterprise customer-support environments.

This is a hands-on senior role with an advisory edge. You will own the technical direction of real-time voice agent deployments — IVR, speech-to-text, text-to-speech, LLM orchestration — while also bringing senior credibility to client conversations with CIOs, IT leaders and CX/support leadership.

This is not a full-time delivery role. It is a part-time engagement with adaptable hours, structured around activation sprints and ongoing technical oversight.

Responsibilities
- Architect and deploy production voice AI agents: real-time IVR, STT, TTS, and low-latency turn-taking.
- Design LLM orchestration and reasoning that works across both inbound voice calls and form-based support tickets.
- Integrate with Talkdesk or comparable CCaaS platforms, Zendesk, and backend / order-management APIs.
- Design intelligent routing, customer-type identification, and human escalation paths.




- Own the quality bar: latency budgets, voice naturalness, containment and deflection rates, plus the eval and QA approach before and after go-live.
- Scope activation sprints and provide oversight on delivery approach, technical feasibility and adoption planning.
- Review client proposals and recommendations to ensure they are realistic, enterprise-ready and aligned with platform capabilities.
- Join sales and discovery conversations with senior enterprise stakeholders when deep technical credibility is needed.
- Advise on governance, security, compliance and change management for large-scale AI deployments.
- Optionally contribute to thought leadership: executive insights, Microsoft or AI community events, speaking opportunities.

Requirements
- Senior, hands-on architect/engineer who has deployed production-grade voice AI agents — shipped systems, not prototypes.
- Strong experience with real-time

📌 Fractional Voice AI (Ciudad de México)
🏢 Workana
📍 Ciudad de México