Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a integral presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.

Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.



You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

Responsibilities
- Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
- Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
- Work closely with product or engineering teams to elevate and resolve issues, providing detailed feedback and insights.
- Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
- Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
- Act as a liaison between customers and product tea

📌 Customer Support Executive (Ciudad de México)
🏢 Manatal
📍 Ciudad de México