Here’s the Deal The Call Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience.

Key Responsibilities
- Provide world-class customer experience via inbound and outbound calls.
- Resolve last mile delivery logistics problems, assuring customer satisfaction.
- Coordinate communication between customers, delivery teams, stores and/or warehouses.
- Meet customer service KPIs targets.
- Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.
- Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.

Requirements




- English Level C1 mandatory.
- High School Diploma or equivalent required (Bachelor’s degree preferred).

Experience
- At least 2 years of contact center experience (knowledge in retail is a plus).
- Customer Service and/or direct call handling experience.
- Last-mile logistics and/or transportation industry knowledge preferred.

Technical Skills and Competencies
- Excellent MS Office proficiency (Excel, Word, and Outlook).
- Self-motivated and independent work style.
- Ability to work successfully across organizational lines.
- Good verbal, written, and presentation skills.
- Ability to communicate efficiently and provide precise details.
- Organizational and time management skills (multi-tasking and prioritizing).
- Customer-focused and solutions-oriented.

Work Mode Flexibility to work standard work shift (9 hours) between 6 AM – 10 PM (operational hours) and have flexibility to work holidays and

📌 Bilingual Call Center Representative (Ciudad de México)
🏢 APM Terminals
📍 Ciudad de México