Job Summary

Position: Collection Analyst LATAM

Location: Guadalajara

Workplace Type: Hybrid

Responsibilities
- Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives
- Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items
- Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions
- Reconcile customer accounts and ensure integrity of accounts receivable records
- Communicate with customers to follow up on payments and resolve disputes professionally
- Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues
- Monitor collections performance and escalate significant delinquencies or risks when necessary
- Maintain accurate documentation, notes, and customer account records
- Support invoice delivery, customer portals, and exception handling processes
- Participate in process improvement initiatives and support special projects

Qualifications
- Bachelor’s degree in Business,



Accounting, Finance, or related field
- 1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas
- Understanding of A/R and collections processes
- Advanced Portuguese (mandatory) and advanced English proficiency
- Proficiency in Microsoft Office, especially Excel
- Experience with SAP or other ERP systems preferred
- Ability to manage multiple priorities and work independently

Desired Attributes
- Strong communicator with good customer service and collaboration skills
- Organized and detail‑oriented with strong follow‑up
- Team player with ability to work in a fast‑paced environment
- Proactive with willingness to learn and grow
- Able to manage multiple tasks and priorities
- Problem‑solver with a practical and hands‑on approach

Nice to Have
- Experience managing multinational or large‑volume accounts
- Experience with deduction management and di

📌 Collection Analyst LATAM (Guadalajara)
🏢 Ingredion
📍 Guadalajara