What will you do?
- Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
- Diagnose and troubleshoot customer problems related to 3-phase power systems.
- Document cases thoroughly and create knowledge articles to enable quick issue resolution.
- Manage escalations effectively and ensure timely solutions.
- Identify opportunities for revenue generation while supporting customers.
- Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
- Implement solutions for improper application and installation of 3-phase systems or components.

What skills and capabilities will make you successful?
- Effective communication skills to interact with customers and internal teams.
- Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.
- Proactive in documenting cases and sharing knowledge.
- Ability to identify business opportunities and contribute to revenue generation.




- Skilled in managing escalations and maintaining customer satisfaction.
- Excellent networking and collaboration skills within a team environment.
- Advanced English proficiency (spoken and written). French preferred.
- Positive attitude and adaptability in a dynamic environment.

What's in it for you?
- Opportunity to work with cutting-edge Schneider Electric products and solutions.
- Continuous learning and development in advanced technical support and power systems.
- Career growth within a integral leader in energy management and automation.
- Collaborative team environment with exposure to engineering, product management, and customer success teams.

What qualifications will make you successful for this role?
- Bachelor’s degree in Engineering (Automation, Electrical, or Electronic preferred).
- Minimum 2-3 years of experience in a similar technical support role (preferred).
- Fluency in English (spoken, w

📌 Technical Support Engineer (Ciudad Apodaca)
🏢 Schneider Electric
📍 Ciudad Apodaca