Branch Customer Service Coordinator I (MX)

Job Category: Customer Service

Requisition Number: BRANC005908
- Posted : July 29, 2026
- Full-Time
- Hybrid

Locations

Showing 1 location

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our MX branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:
- Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
- Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
- Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
- Collaborates and develop an effective and efficient remote work communication with the Branch.




- Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
- Process order confirmation files by reviewing data.
- Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:
- High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is adecuado.
- Bilingual English/Spanish proficiency is required with excellen

📌 Branch Customer Service Coordinator I (Puerto Vallarta)
🏢 TTI
📍 Puerto Vallarta