At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our general team and see what makes Mitratech a truly exceptional place to work

Job Overview





Mitratech is seeking a Technical Support Specialist I to join our growing support organization. This entry-level technical support role provides frontline assistance to customers, troubleshooting common software issues, documenting customer interactions, and ensuring timely resolution of support requests. The ideal candidate is customer-focused, eager to learn, technically curious, and motivated to develop expertise in enterprise software applications and support operations.

Essential Duties & Responsibilities
- Customer Support: Serve as a first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt, professional, and courteous service.
- Technical Troubleshooting: Troubleshoot routine software, configuration, account access, and usability issues in accordance with established procedures, runbooks, and knowledge base articles.
- Issue Documentation & Escalation: Reproduce reported issues, gather logs and

📌 Technical Support Specialist I (Ciudad de México)
🏢 SwiftCruit
📍 Ciudad de México