Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Requirements

About the Role

We're looking for a Sr. User Analyst / Web Analyst to help create intuitive digital experiences for our Specialty Insurance business. You'll partner with business stakeholders, end users, and technical teams to gather requirements, improve user journeys, and deliver user-centered digital solutions.

What You'll Do

Gather and analyze business and user requirements
Map processes, workflows, and user journeys
Translate business needs into functional requirements and UX recommendations
Create wireframes and support solution design
Collaborate with development teams throughout the SDLC




Support testing, implementation, and user training
Develop documentation and provide guidance to stakeholders
Identify opportunities to improve digital experiences and business processes

Requirements

4+ years of experience in Business Analysis, User Analysis, Web Analysis, UX, or related fields
Experience gathering requirements and documenting business processes
Knowledge of UX principles and wireframing tools
Advanced English proficiency
Bachelor's degree, high school diploma or equivalent required
Strong communication and stakeholder management skills
Proficiency with Microsoft Office Suite

Preferred

Insurance industry knowledge
Experience with testing, user training, and system implementation
Familiarity with system monitoring tools

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career d

📌 Sr User Analyst (México)
🏢 Capgemini
📍 México