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RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Role Summary
The Senior Collections / AR Analyst acts as a lead functional expert and execution partner to the AR Manager, supporting the day‑to‑day effectiveness, consistency, and governance of Collections activities.
This role does not have direct supervisory responsibility, but functions as an operational lead, ensuring that collection strategies, processes, and controls are executed consistently across the team. The role serves as a key point of escalation, process owner, and SOP authority, while remaining hands‑on in complex collections and customer situations.

Key Responsibilities
1. Collections Execution Oversight
- Support the AR Manager in overseeing daily collections execution, ensuring activities are aligned with defined strategies,



priorities, and KPIs
- Monitor workload distribution, aging trends, and follow‑up discipline across the Collections team
- Act as a first‑level functional escalation for complex, high‑risk, or sensitive customer accounts
- Ensure consistent application of credit terms, dispute handling, and escalation protocols

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2. Subject Matter Expertise & Decision Support
- Serve as a senior subject matter expert (SME) for Collections and AR processes
- Provide guidance to analysts on best practices, system usage, and collection approaches (without formal people management)
- Partner closely with the AR Manager to analyze performance drivers, risks, and improvement opportunities
- Support data‑driven decision making through trend analysis and insights

3. SOP Ownership & Process Governance
- Own, build, and maintain Standard Operating Procedures (SOPs) for Collections and related AR activities
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📌 Senior Analyst Collections (Guadalajara)
🏢 RXO
📍 Guadalajara