Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a general company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Incident Management:
· Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.




· Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.
· Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.

Incident Management:
- Lead the Critical/Major Incidents - manage the troubleshooting calls and ensure the services are recovered in minimum time.
- Assess and articulate the business impact of technical issues to guide prioritization and stakeholder communication.
- Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation to understand dependencies, data flows, and resilience mechanisms.
- Actively contribute to troubleshooting discussions, proposing diagnostic steps or recovery options based on technical understanding.
- Maintain all stakeholders updated on the recovery progress via incident notifications and register the incident timeline.
- Perform Level 1 troubleshooting fo

📌 Service Management Expert (Ciudad de México)
🏢 Edenred
📍 Ciudad de México