Job Title: Support Engineer 2 –

Overview:
This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you'll do:
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s)
- Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
- Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions
- Document change control and publish testing results transparently to the customer on a schedule.
- Bring in new ideas for automation, re-use, and service improvements
- Deep understand of Blue Yonder's evolving SaaS offerings,



features and functionality deployed for testing customers.
- Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.).
- Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we are looking for:
Industry experience:
- Functional experience working with Blue Yonder products specifically within execution solutions.
- Technical experience with Blue Yonder products specifically within execution solutions.

Execution Platforms
- Minimum of 3+ years of Supply chain domain experience in warehouse management
- Minimum of 3+ years of experience in the Software/SaaS industry
- Experience with customer/client service and/or support in Supply Chain software solutions
- Private/Public cloud management domain expertise

Technical Skills:
- Expert in Database programming/Data Modeling using O

📌 Support Engineer II – Warehouse Management System (Monterrey)
🏢 Blue Yonder
📍 Monterrey