Description

About the role

Gigamon runs its post-sale organization as a revenue function, and our partners are central to how customers realize value. We are looking for a Director of Partner Lifecycle Services to build the program that turns our channel partners into an extension of that motion. Working in close partnership with the global channels team, you will design and stand up a post-sale lifecycle management program that enables partners to onboard, adopt, retain, and expand our joint customers, so that retention and growth flow through the partner ecosystem, not just our direct teams.

This is a builder role based in Mexico City. You will define the partner-led customer journey, build the enablement and playbooks partners need to deliver it consistently, and put in place the shared metrics and governance that make partner-delivered outcomes measurable. The goal is a channel that protects the revenue base and drives expansion at scale.

Primary focus: Build the partner post-sale lifecycle program
- Partner with general channels.



Work hand in hand with the global channels team to design a post-sale lifecycle management program delivered through partners, aligned to how partners actually engage customers.
- Define the lifecycle. Define the partner-led customer journey end to end, from onboarding and adoption through health, renewal, and expansion, with clear ownership at each stage.
- Enable partners to deliver. Build the enablement, playbooks, certification paths, and tooling partners need to deliver these motions consistently and to a Gigamon standard.
- Make outcomes measurable. Establish shared metrics and governance so partner-delivered outcomes are measurable, tied to adoption, gross retention, and net expansion.

Secondary focus: Operate and scale partner success
- Run the motion. Stand up the operating rhythm for partner lifecycle delivery, including scorecards, business reviews, and a coaching cadence that keeps partners accountable to outcomes.
- Ow

📌 Director of Partner Success (Ciudad de México)
🏢 Gigamon
📍 Ciudad de México