Overview

Amazon is hiring an Operations Manager in Last Mile Execution to focus on safety, quality, customer experience, and productivity of the operation.

Responsibilities
- Manage the day‑to‑day operations of the Last Mile Operation in the North Region, overseeing the Under the Roof (UTR) process that delivers Amazon orders directly to customers.
- Set and communicate performance goals, establish expectations, and ensure accuracy and quality to meet customer promise expectations.
- Lead a team of Delivery Station Managers, conducting meetings, training, assigning duties, and providing periodic performance feedback.
- Partner with the AMZL Delivery Station On the Road (OTR) management team to maintain quality control standards.
- Identify and lead process improvement initiatives using Lean tools.
- Provide tactical leadership for strategic initiatives and coordinate cross‑functional tasks.
- Communicate across departments to align goals and tasks, ensuring overall program success.




- Forecast and plan strategically to appraise performance and resolve problems.
- Manage multiple complex projects simultaneously, including data gathering, analysis, and forward‑looking supply‑chain approaches.
- Support safety programs, ensuring a safe environment for associates and delivery service providers.
- Support a team of OTR and Delivery Service Providers in weekly management of the last mile operation, including meetings, training, data analysis, metric reviews, and communication with DSPs.

Qualifications
- Bachelor's degree or equivalent.
- Minimum 2+ years of employee and performance management experience.
- At least 1 year of experience with performance metrics or process improvement using Lean techniques.
- Willingness to work a adaptable schedule, including weekends, nights, and holidays.
- Strong written and spoken English proficiency at CEFR level B2/C1.

Location

Hermosillo, Sonora, MX.

📌 UTR Area Manager, Amazon Logistics (Hermosillo)
🏢 Amazon
📍 Hermosillo