Job Summary
We are seeking an analytical Senior Business Process Engineer, with a strong background in service operations, computer science and/or consulting. The role will work as part of our Business Transformation and CX team, supporting initiatives across all functions. The person will work alongside the relevant transformation and operational teams to optimize performance, enhance automation, and enable scalable, efficient operations. It will require the person to develop a deep (expert) understanding of process modelling, KPI dashboarding, process automation, and service onboarding (we have developed our own methodology for use in Insulet). Insulet is building an exciting greenfield business services organization, with a major hub in Guadalajara. We are implementing a full range of services across Finance, HR, Procurement, IT, and other service areas. We are seeking an analytical Senior Business Process Engineer, with a strong background in service operations, computer science and/or consulting. The role will work as part of our Business Transformation and CX team,



supporting initiatives across all functions. The person will work alongside the relevant transformation and operational teams to optimize performance, enhance automation, and enable scalable, efficient operations. It will require the person to develop a deep (expert) understanding of process modelling (we use ADONIS), KPI dashboarding (we use Power BI), process automation, and service onboarding (we have developed our own methodology for use in Insulet). You will have plenty of opportunities to experiment with the best ways of working, set standards, and develop skills. This role will suit someone that is ambitious to develop expertise in how to operate services in a high end multi-functional general business services environment.
Main Responsibilities
- Own IGBS KPI dashboards
- Be the primary source of expertise in IGBS for KPIs and dashboard building.
- Teaching the rest of the organization how to

📌 Sr Business Process Engineer (Guerrero)
🏢 Insulet
📍 Guerrero