We are seeking a Specialist - Operations Storage Management to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that requires working at least three days a week in the office.

We will count on you to:
- Support critical storage technologies and associated applications across multiple vendors including and not limited to Dell EMC, NetApp, INFINIDAT and Cisco storage environments
- Work to ITIL best practices in regards to incident management, change management, configuration and problem management. Attend relevant service review meetings as required to represent the storage team.
- Manage services to SLA. Ensure all severity 1 issues are acted on to SLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution. Prepare root cause analysis as required and present as appropriate.
- Participate in on-call rotation for out of hours support related to supporting storage infrastructure globally. Versátil to work during different days/times in the week as needed.




- Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner.
- Participate in vendor service review to ensure that they are attaining agreed service levels.
- Estimate, Plan and Lead internal small to medium sized projects or represent the storage team on parts of larger projects, organizing the owned work effectively and providing technical/competency leadership to others.
- Perform installations, patch & code upgrades, capacity planning and performance tuning through approved Change Management mechanisms of the Storage Assets globally.
- Maintain and monitor compliance to corporate security policies. Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately.
- Identify and implement process improvements includin

📌 Specialist - Operations Storage Management (Ciudad de México)
🏢 Marsh
📍 Ciudad de México