About The Role

At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We’ve recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans – people with tried and true experience in the area of network-based service delivery. The TAM role is a proactive technical support role for premium support accounts: you’ll be responsible for supporting a select number of named accounts, aligned to the customers’ business hours, and not working on a rotational shift. The TAM will work closely with the 24×7 support team to ensure the total team can support a customer on a follow‑the‑sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers’ team and network. TAM’s work customer problems, help optimize customer networks, provide training, and also work joint proactive projects. This is not a sales role.



We are seeking candidates with a strong technical background and experience in customer success, technical account management, or related advisory roles. Applicants with primarily sales‑focused experience will not be considered.

What You’ll Do
- Technical Support - Work break‑fix issues with customers. Escalate to support team as required
- Optimization - Optimize customer systems to ensure peak performance
- Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value‑based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement
- Cross‑Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborate with Sales and Engineering to address product issues and identify workarounds &

📌 Technical Account Manager (Ciudad de México)
🏢 Cisco
📍 Ciudad de México