Job Overview
The Principal Specialist Customer Service is the functional expert for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to highly complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required.
Key Responsibilities
Understanding of the job and applying knowledge and skills to complete assigned tasks. Works on assignments that are moderately or highly difficult, requiring judgment in resolving issues or in making recommendations. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
- Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required.
- Generate and distribute contract summaries when required.




- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
- Lead activities for assigned areas to ensure requirements are met.
- Work with Finance to process customer invoices, return orders and credit & debit memo requests.
- Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs;).
- Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
- Create and maintain special tracking and customer reports.
- Negotiate pricing/fees for product.

Learning & Development
Collaborate and build networks within General Asset Management, Global Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactio

📌 Principal Specialist Customer Service (Mexicali)
🏢 Prattwhitney
📍 Mexicali