TCS is looking for a Power Platform Support Engineer
(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)
Role overview:
The Power Platform Support Engineer keeps the production Power Platform estate — Power Apps, Power Automate, Power Pages, and Dataverse — healthy, available, and trusted, inside a governed Center of Excellence (CoE). This is an operations and support role, not a net-new build role. We are looking for someone who can triage and resolve incidents and service requests against SLA, diagnose why a flow failed or an app broke, untangle authentication and connection issues, monitor platform health before users feel the impact, and support 50+ developers and citizen builders — all while keeping the environment from drifting into technical debt.
Skills required:
- Advanced English communication
- 3+ years supporting or administering Power Platform in a production enterprise environment
- Strong troubleshooting instincts: can read a flow’s run history,



interpret error messages, reproduce an issue, and isolate root cause instead of guessing
- Power Automate support depth: authentication and OAuth token issues, connection references, throttling and API limits, retry behavior, and reading failed run outputs
- Canvas and Model-Driven app troubleshooting: delegation, performance, security roles, and data/permission diagnosis
- Dataverse support: security roles, table and column permissions, business rule behavior, and data integrity issues
- CoE Starter Kit familiarity for monitoring and analytics — able to use it to find problems, not just read about it
- DLP policy awareness: understands how connector classification causes solutions to break, and how to work within policy rather than around it
- SharePoint Online as a data source and integration target: lists, document libraries, and known performance limits

Main activities & responsibilities:
- Triage, investig

📌 Power Platform Support Engineer (Santiago de Querétaro)
🏢 Tata Consultancy Services
📍 Santiago de Querétaro