Job Overview

In-Depth Business Analysis: Analyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities. Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices.

Aligned Responsibilities
- In-Depth Business Analysis: Analyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities. Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices.
- Solution Evaluation and Benchmarking: Evaluate workflow effectiveness using field feedback and operational insights; benchmark existing processes to identify improvements such as call deflection, automation, and enhanced customer experience.
- Technical Documentation and Articulation: Develop and maintain comprehensive documentation including workflow designs, configuration details, methods & procedures (M&Ps;), decision logic, and process flows to ensure clarity, consistency, and standardization.




- Product Research and Analysis: Research and assess new tools, troubleshooting approaches, and workflow capabilities to support digital care and telecom operations, incorporating innovative methods and technologies into workflow design.
- Implementation Support and Maintenance: Collaborate with developers, product owners, and UX teams to implement workflows; support testing, validation, and deployment. Continuously update workflows based on stakeholder feedback and operational changes to ensure stability and performance post‑implementation.

Job Details

Job Level: 5A (Should be good fit for “Sr. Consultant” Role)

Rate: $70 (Fixed price to client)

Start date: 13‑Jul‑2026

End date: 31‑Dec‑2026 (as per current contract/sow; expected extension in 2027)

About Us

Infosys is a integral leader in next‑generation digital services and consulting. We enable clients in more than 50 co

📌 Technical Business Analyst (Guerrero)
🏢 Infosys
📍 Guerrero