Zendesk is seeking a Lead Business Process Analyst located in Mexico City or State of Mexico to drive AI-enabled process improvements across Zendesk Operations. You will lead design, change management, and measurable innovations, championing customer experience while coordinating with technical and non-technical teams.
The role requires 5+ years in process mapping and workflow design, proficiency with Zendesk, and strong collaboration and communication skills.
📌 AI-Driven Process Transformation Lead (Ciudad de México)
🏢 Ultimate.ai
📍 Ciudad de México
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