Overview
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope
- Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.
- The team currently comprises of 60+ general associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

Our current technical environment
- Software:



Python, MuleSoft, API’s
- Database: MS SQL Server, Snowflake
- Cloud Architecture: MS Azure
- Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do
- Provide technical support for applications and services based on Python & Mulesoft
- Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
- Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
- Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
- Working with customer/application/product teams ensuring the deadlines are not breached
- Identifying areas improvement and cutting down the manual effort through automation

What we are looking for
- Bachelor’s degree (ST

📌 Sr Support Engineer 2 (Monterrey)
🏢 Blue Yonder
📍 Monterrey