Associate Global Process Owner

Department: Operations

Employment Type: Full Time

Location: MEX-Juarez-Plant #2

Description

As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI‑driven insights to enhance process visibility, reliability, and operational efficiency across global operations.

Key Responsibilities
- Utilize data analytics and AI‑enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
- Drive initiatives to enhance efficiency and effectiveness through automation and AI‑supported process improvements.
- Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
- Support the evolution of processes by contributing to digitization, automation, and AI‑enabled workflows.
- Use data‑driven insights to guide decision‑making.
- Accountable for maintaining the accuracy and integrity of order and delivery status information,



leveraging data validation techniques and automated checks.
- Proactively identify and avert customer‑facing issues related to order reliability.
- Regularly monitor sales orders and delivery processes using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
- Understand and adhere to global process service levels to ensure consistent quality.
- Collaborate with cross‑functional teams to address any relevant issues discovered during monitoring.
- Follow up with general issue owners to ensure timely closure of action items within prescribed service levels.
- Conduct root cause analysis to identify areas for improvement in our processing.
- Support all Align products and regions that utilize the global order and delivery process.

Skills, Knowledge & Expertise
- Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
- Knowledge o

📌 Associate Global Process Owner (Chihuahua)
🏢 Align Technology
📍 Chihuahua